Taytmaters is a digital services provider specializing in Search Engine
Optimization (SEO), website design and development, and digital marketing
consulting. As such, we do NOT ship physical products.
All of our services and deliverables are provided digitally through:
• Cloud-based file sharing (Google Drive, Dropbox, etc.)
• Direct website deployment
• Project management platforms
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1. DIGITAL DELIVERY OF SERVICES
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All project deliverables are delivered electronically. Depending on the nature
of your project, delivery methods may include:
• Email attachments (for documents, reports, and smaller files)
• Cloud storage links (for larger files, design assets, or project archives)
• Direct deployment to your hosting server (for websites)
• Access credentials to platforms or tools we've set up for you
• Online presentations or screen-sharing sessions
Delivery timelines are specified in your service agreement and vary based on
the scope and complexity of the project:
• SEO Audits and Reports: Typically 5-7 business days
• Website Design Projects: 4-8 weeks (depending on complexity)
• Monthly SEO Services: Ongoing, with monthly reports delivered by the 5th of
• Consulting Sessions: Scheduled as agreed, typically within 3-5 business days
• Custom Projects: Timeline specified in project proposal
- Full payment or deposit is received (as per payment terms)
- All required materials and information are provided by the client
- Project scope and requirements are finalized
1.3 Delivery Confirmation
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You will receive notification when deliverables are ready. This may include:
• Email notification with download links
• Access credentials for online platforms
• Confirmation of website deployment
• Calendar invitations for scheduled consultations
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2. CLIENT RESPONSIBILITIES FOR TIMELY DELIVERY
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To ensure timely delivery of services, you are responsible for:
• Providing all requested materials, content, images, and information promptly
• Responding to revision requests and feedback requests within agreed
timeframes (typically 3-5 business days)
• Providing access to necessary accounts, platforms, or hosting environments
• Reviewing and approving deliverables in a timely manner
• Making timely payments as per the agreed schedule
IMPORTANT: Delays in providing materials or feedback may extend the project
timeline. We will notify you if client delays are impacting the delivery
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3. ACCESS TO DELIVERABLES
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Digital files and deliverables will be made available to you through:
• Email attachments: Permanent (saved in your email)
• Cloud storage links: Available for at least 30 days after project completion
• Deployed websites: Permanent (hosted on your server)
• Source files and backups: Available upon request for 90 days after final
We recommend downloading and backing up all deliverables upon receipt.
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If you need files re-sent after the initial delivery period:
• First re-delivery: Free of charge (within 90 days of project completion)
• Additional re-deliveries: May incur a small administrative fee of $25
• Re-deliveries after 1 year: $50 fee (if files are still available)
Please note: We are not responsible for deliverables lost due to email issues,
expired links, or failure to download files during the access period.
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4. WEBSITE DEPLOYMENT AND HOSTING
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For website design and development projects:
• Websites are deployed directly to your hosting server
• You will receive login credentials and documentation
• Launch typically occurs within 1-2 business days after final approval
• We conduct pre-launch testing to ensure functionality
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IMPORTANT: Taytmaters does NOT provide web hosting services. You are
• Obtaining your own web hosting account
• Providing us with hosting access credentials
• Ensuring your hosting plan meets the technical requirements for your website
• Maintaining hosting payments to keep your website online
We can provide hosting recommendations if needed.
If domain setup is included in your package:
• Domain configuration is completed within 1-2 business days after receiving
• DNS propagation may take 24-48 hours (this is a technical limitation beyond
• You will be notified when setup is complete
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If you need faster delivery than standard timelines, rush service may be
available for an additional fee:
• Rush fee: 25-50% of the project cost (depending on timeline reduction)
• Availability: Subject to our current workload
• Request: Must be made in writing before project commencement
Rush delivery is not available for:
• Monthly subscription services (which follow a set schedule)
• Projects requiring extensive client feedback cycles
• Projects dependent on third-party approvals or services
5.2 Rush Delivery Limitations
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Please note that some aspects of digital projects cannot be rushed:
• Search engine indexing and ranking (SEO results take time)
• Third-party review or approval processes
• DNS propagation and server updates
• Client review and approval periods
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6.1 Global Digital Delivery
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As a digital service provider, we serve clients worldwide. All deliverables
are provided electronically, so there are:
• NO international shipping delays
• NO physical delivery restrictions
6.2 Time Zone Considerations
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We operate primarily in US Mountain Time (MT). For international clients:
• Delivery times are referenced in US Mountain Time
• We will schedule consultations at mutually convenient times
• Email responses typically occur during US business hours (9 AM - 5 PM MT)
• Project timelines account for time zone differences when scheduling calls
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Depending on your project, you will receive deliverables in various digital
• Documents: PDF, DOCX, Google Docs
• Reports: PDF, Excel, Google Sheets
• Design Files: PNG, JPG, PSD, AI, Figma links
• Website Files: HTML, CSS, JavaScript, PHP (as applicable)
• Source Code: ZIP archives, GitHub repositories
• Videos/Recordings: MP4, screencasts
• Presentations: PDF, PPTX, Google Slides
You will be informed of file formats before project commencement. If you
require specific formats, please notify us in advance.
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8. REVISIONS AND RE-DELIVERY
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Most service packages include a set number of revision rounds:
• Website Design: Typically 2-3 revision rounds
• Content/Copy: Typically 2 revision rounds
• SEO Reports: Typically 1 revision round for clarifications
Revised deliverables are typically re-delivered within 3-5 business days after
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Revisions beyond the included rounds may incur additional fees:
• Minor revisions: $50-$150 per round
• Major revisions or scope changes: Custom quote provided
This does not apply to corrections of errors made by Taytmaters, which are
corrected free of charge.
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9. TECHNICAL SUPPORT AND POST-DELIVERY ASSISTANCE
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9.1 Post-Delivery Support
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• Email support for questions: 30 days free
• Technical troubleshooting: 14 days free for website projects
• Training or walkthroughs: Included as specified in service agreement
9.2 Ongoing Support Options
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For continued assistance after the initial support period:
• Maintenance packages: Monthly retainer for ongoing updates and support
• Hourly support: Billed at our standard hourly rate
• Annual support plans: Discounted rates for long-term clients
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10. FORCE MAJEURE AND DELIVERY DELAYS
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While we strive to meet all delivery deadlines, unforeseen circumstances may
• Internet or server outages beyond our control
• Third-party platform downtime (hosting, Google services, etc.)
• Natural disasters or emergencies
• Major technical issues or security incidents
• We will notify you immediately
• We will provide updated delivery timelines
• No penalties or refunds will be issued for delays beyond our control
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11. LOST OR CORRUPTED FILES
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We maintain backups of project files for 90 days after delivery. If files
become corrupted or lost due to issues on our end, we will re-deliver them
11.2 Client Responsibility
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After receiving deliverables:
• Download and save all files immediately
• Create backups in multiple locations
• Verify file integrity upon receipt
We are not responsible for:
• Files lost due to your email or storage issues
• Files deleted after the 90-day backup period
• Access issues due to expired cloud links you didn't download
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If you have questions about delivery timelines, file access, or this Shipping
Policy, please contact us:
Business Name: Taytmaters
Office Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Website: https://taytmaters.com
Email: contact@taytmaters.com
We're here to ensure smooth and timely delivery of all your digital projects.
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Thank you for choosing Taytmaters for your digital marketing needs.
We are committed to delivering exceptional results on time, every time.
© 2026 Taytmaters. All rights reserved.
